Shipping policy
Shipping Policy
Effective Date: August 3, 2026
Thank you for shopping with The Ohana Collection. Here's everything you need to know about how we ship your order.
Processing Time Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships.
Domestic Shipping (United States) We offer Standard and Express shipping at checkout. Delivery times vary by method and destination.
- Standard: Estimated 5–8 business days
- Express: Estimated 2–3 business days
International Shipping We ship to over 27 countries worldwide via USPS and DHL Express. International delivery times vary by destination and customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees.
Order Tracking Once your order ships, you'll receive a tracking number by email. You can use this to monitor your delivery status.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at hello@theohanacollection.com and we'll work with the carrier to resolve it.
Contact Us Questions about your shipment? Email us at hello@theohanacollection.com.